Returns & Refunds – The Hurlers Bag

At The Hurlers Bag, we are committed to providing you with a smooth and transparent shopping experience. Our Return & Refund Policy guarantees a fair and easy process if you're not entirely satisfied with your purchase.

Eligibility for Returns

You may request a return within 30 days of receiving your order. To be eligible:

• Items must be unused, undamaged, and in their original condition.
• All original tags, labels, and packaging must be intact.
• Proof of purchase, such as your order number or receipt, is required.

Items That Cannot Be Returned

• Handkerchiefs that show signs of wear or use.
• Wearables removed from original packaging or showing signs of use.
• Final sale or clearance items, as indicated at the time of purchase.
• Customised, monogrammed, or made-to-order items.

How to Initiate a Return

To begin a return, contact our customer support team. Please include the following information:

• Full name
• Order number
• Reason for the return
• Photos if the item is defective, damaged, or incorrect

You will receive return authorization and detailed instructions. We do not provide return shipping labels for returns due to a change of mind.

Return Shipping Responsibilities

Return Reason	Who Pays Return Shipping	Resolution
Defective, damaged, or incorrect item	The Hurlers Bag	Full refund or replacement, including original shipping costs
Change of mind or unwanted item	Customer	Refund minus return shipping costs

All returned items must be properly packaged to prevent damage in transit.

Refund Process

We will notify you of your refund's approval or rejection after we receive and inspect the returned item.

• Approved refunds will be processed within 10 business days.
• Refunds are issued to the original payment method.
• Original shipping costs are refunded only if the return is due to our error.

Exchanges

We do offer exchanges. To exchange an item, please contact our customer support team. You must return the original item first. Once received, we will send the requested item.

Order Cancellations

You may cancel your order prior to shipment by contacting our support team. Once shipped, please follow the return process above.

Restocking Fee

We do not charge any restocking fees, allowing you to return items without additional costs.

Return Address

The Hurlers Bag
Rooskagh East, Carrigkerry, Co. Limerick, V94 A4E7, Ireland

We recommend using a trackable shipping method such as An Post for all returns.

Legal Rights

This Return & Refund Policy does not override any legal rights you may have under applicable Ireland consumer protection laws.

Customer Support

For assistance with returns, refunds, or general inquiries, please contact:

• Address: Rooskagh East, Carrigkerry, Co. Limerick, V94 A4E7, Ireland
• Phone: +353 87 387 1456
• Email: info@thehurlersbag.com
• Support Hours: Monday to Friday, 09:00 a.m. - 06:00 p.m.