Frequently Asked Questions – The Hurlers Bag

Shipping

What is the delivery time for my order?

Orders are processed within 1–2 business days. Delivery within Ireland takes 3–4 business days in transit, so the total delivery time is estimated at 4–6 working days.

For more details, please see our Shipping Policy.

How much does shipping cost?

• Irish Standard Shipping: €10.99

Do you offer international shipping?

Currently, we only ship to Ireland.

Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number via email (info@thehurlersbag.com) to track your order.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as sent. Return shipping for non-damaged items is the responsibility of the customer.

What should I do if I receive a damaged product?

If your item arrives damaged, please email us at info@thehurlersbag.com within 24 hours with photos of the product and packaging. We will cover the return shipping and send you a replacement at no extra charge.

When will I get my refund?

Refunds will be processed to your original payment method within 10 business days after we accept your return.

Do you charge any restocking fee?

No, we do not charge any restocking fees.

Exchanges & Cancellations

Do you accept exchanges?

Yes, we offer exchanges. Contact our customer support team with your request. You must return the original item first, and once received, we will send the replacement item.

Can I cancel my order?

Orders can be cancelled before they are shipped. Once shipped, you must follow the return process to initiate a refund or exchange.

General

Which payment methods do you accept?

You can view accepted payment methods at the bottom of our website. For more details, see our Payment Policy.

How can I contact you?

Email: info@thehurlersbag.com

Phone: +353 87 387 1456